Pretty Litter Refund Policy

Cancellation, Replacement and Refund Policy

At Pretty Litter, we want to make sure that you are 100% satisfied with our products.

The following policy applies to any order cancellations, replacements or refunds, as applicable.


Cancellation by Customer

Orders may be cancelled only if a cancellation is requested prior to your confirmation of the applicable order. After your confirmation, the order will be processed and shipped to the address you specify.

Cancellation by Pretty Litter

In the event a product is out of stock, has errors in pricing or of any unforeseen discrepancy, orders may not be processed and you will be notified. Pretty Litter reserves the right to cancel any order for any reason with notification of the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse or manipulation of any of Pretty Litter’s cancellation, replacement and return policy or process.


Pretty Litter will accept a request to replace a product or to refund a customer’s money after the product has been delivered to the customer only for the following reasons:

  • if you are not satisfied with the condition or performance of the product, or
  • the product is received in a damaged or defective state.

Kindly let us know of your replacement or refund request by reaching us at (800) 838-3381 or at along with the invoice number and the reason for the replacement or refund request and one of our customer support representatives will process your request.

If you request a replacement of the ordered product, Pretty Litter will ship the replacement product at its earliest convenience and you will receive a notice that the replacement product has shipped.

If for any reason the supply of a requested item becomes unavailable, you will be notified of the delay in delivery time before processing the order and you may choose to wait or to cancel the affected order.

Our customer support team can be reached email at (800) 838-3381 or

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