See below for the most commonly asked questions. If you have any additional questions please contact us at email@example.com (not .com) or give us a call at (800) 838-3381.
- ◄What are the instructions for using Pretty Litter?
Pour the entire contents of the Pretty Litter bag in to a clean litter box. Ensure at least two inches of depth covers the entire surface of the litter box.
PrettyLitter absorbs urine and traps odor. The water in the urine evaporates, hygienically sealing the urine in the tiny microgels.
Remove your cat's feces every day. With the feces sitting in the scooper, shake the remaining litter in the scooper back over the litter box to retain the litter granules. Throw the feces away. Only toss the feces. The urine moisture evaporates.
Thoroughly mix the litter every day to avoid saturating the same spots in the litter box that cats prefer to urinate in. Thoroughly mixing the litter will make it easier for you to spot color change and keep PrettyLitter's health indicators operating at full capacity.
PrettyLitter granules will continue to be effective throughout the month, evaporating moisture allowing more urine to be absorbed and odors continuously trapped. PrettyLitter health indicators will work just as well on Day 20 as it does on Day 1.
After a month's use, empty the entire litter box content in to a trash bag. If there is any residue on the bottom of the litter box, clean the litter surface before pouring in your new supply of PrettyLitter.
Regularly check the color of the litter. Shades of dark yellow and olive green are an indication of normal health. If you notice any other colors thoroughly mix the litter and monitor your cat's PrettyLitter closely over the next 24 to 48 hours. If color change persists you should consider consulting your Veterinarian.
- ◄How does 4 pounds of litter last an entire month?
PrettyLitter uses highly absorbent silica microcrystals. Silica is a naturally occurring element that traps odors, absorbs liquid and evaporates humidity. With tens of thousands of highly absorbent microcrystals in each PrettyLitter bag, your cat can continue to urinate in the litter all month long without needing to toss it out. The urine's odor is trapped and the moisture evaporates. All you need to do is toss the feces out. As a result, PrettyLitter doesn't need to clump because you do not need to throw out the urine. Its moisture evaporates in the microcrystals. Compare that to clumping clay litter. Clumping litter uses a chemical agent known as bentonite to create the attraction between litter and waste. As you toss the clumps out you are also tossing the litter attached to it. As a result, you need to keep replenishing the litter box with more litter throughout the month. On average, it takes close to 20 pounds of clay clumping litter to provide a one month supply in one litter box. In addition to the extra weight, clay clumping litter is dusty and awful at scent control. That dust can be harmful to you cat's respiratory system. Furthermore, the bentonite clumping chemical expands to 15 times its volume and forms an insoluble mass when it contacts liquid. It does the same thing when cats ingest it as they groom themselves after using the litter box. Also, clumping clay clogs our landfills and is not biodegradable. PrettyLitter's silica microcrystals are low-dust in the litter box and is safe for your cat.
- ◄What do the colors indicate?
PrettyLitter color changes may indicate a host of potential health issues all of which are detected through urine.
Red: Detection of blood which may indicate Feline Lower Urinary Tract Disorder (FLUTD), bladder stones/crystals, kidney stones, bladder inflammation, certain types of kidney disease and clotting disorders. In rarer cases it can also mean bladder cancer, an internal injury, poison ingestion, and/or if it's a female cat over four months old who hasn't been spayed, she may be in heat.
Blue: High alkaline which may indicate certain types of urinary tract infections.
Bright Green: Abnormal acidity which may indicate certain metabolic disorders.
Any color other than a golden yellow or olive green may mean you need to take your cat to your local Veterinarian.
Sometimes temporary color changes can occur as a result of a new diet, changes in environment or temporary stresses that may cause a cat's pH levels to elevate or drop. If you see a color change, observe the litter over the next 24 to 48 hours. If the color change persists, consider taking your cat to their Veterinarian for a wellness visit. Use the color changes above as a guide to point your Vet in the right direction. Only a licensed Veterinarian can diagnose any specific issue.
- ◄Is PrettyLitter safe for my cat?
Pretty Litter is feline-safe and eco-friendly. The litter is not absorbed by the bowel, does not swell in the presence of humidity and poses no risk in blocking the digestive tract. In contact with water and gastric fluid it will become a very fine powder and will be eliminated naturally. Even in cases of involuntary ingestion, Pretty Litter presents no danger and is completely safe.
- ◄Can PrettyLitter be used for multi-cat households?
Absolutely. In fact, many Pretty Litter customers are multi-cat homes. If you have more than one cat sharing the same litter box and you see a color change, Pretty Litter recommends having a spare litter box and bag of Pretty Litter available so can temporarily separate your little ones' bathroom use to isolate and easily identify which cat may be having an issue.
- ◄Is it possible to buy more than four bags at a time? Does PrettyLitter have bulk discounts?
Absolutely. PrettyLitter supplies large multi-cat homes, catteries, rescues, hospitals and shelters across the country. If you are interested in a bulk discount rate or a one year supply of PrettyLitter at a discounted rate just send an email to firstname.lastname@example.org and we will get back to you the same day. Please note that's email@example.com not .com
- ◄My bag of PrettyLitter has an orange or yellow tint to it. Is that normal?
That is completely normal, you have nothing to worry about. The tint you see is just the distribution of the health indicators within the white litter. Some bags vary in their tint but your batch is totally fine and working at full capacity. If the health indicators detect an issue and there is a color change from your cat's urine, you'll clearly see it regardless of any tint.
- ◄What size litter box is PrettyLitter designed for?
Each bag of PrettyLitter is designed for a medium or "average" size litter box. Typically that measures to 16" long and 4" wide. It will provide two inches of depth. If you use a larger litter box you may want to consider buying an extra bag in order to have extra litter to provide proper surface depth.
- ◄How many bags do I need?
Each bag of PrettyLitter is designed to last one month for one cat in a medium size litter box. If you have several cats sharing the same litter box, fill that litter box with each bag representing each cat. For example, if three cats share an extra large litter box, pour three bags of PrettyLitter into that box. It will last you one month for your three cats.
- ◄Is PrettyLitter diagnostic?
When you see a change in color you should monitor your cat's health closely and if color change persists you should consult your local veterinarian. PrettyLitter provides a possible early detection for illness, not a diagnosis. A diagnosis can only come from a licensed Veterinarian. If you experience a color change, wait 24 to 48 hours and continue to monitor your cat’s litter. If the color change persists then take your cat to your local Veterinarian.
- ◄Is my purchase automatically enrolled in automatic shipping every month?
PrettyLitter is a litter club and monthly auto-shipment is designed to provide convenience for our customers, never needing to think about litter again. We're already providing you the best litter out there, so check this off your monthly shopping list. If you would like to opt-out of auto-renewals you can easily manage your account through our website and cancel anytime. You can also call us at (800) 838-3381 and we'll cancel it for you.
- ◄Is it possible for the color to change even if nothing is wrong?
Cats are sensitive creatures and their health can be affected by normal life events like a change in food, weather or short-term stress. These circumstances can make its way to a cat’s urine affecting its pH levels. We suggest monitoring your cat’s PrettyLitter to see if color change persists. If after 24 to 48 hours color change persists, PrettyLitter recommends taking your cat to your local Veterinarian.
- ◄Will my cat have any problem using PrettyLitter?
Any issues with your cat using Pretty Litter are highly unlikely. PrettyLitter is safe, natural and feels like most litters. Whenever you switch litters it is normal if your cat takes a day or two to adapt. While very rare, if you experience any issue with your cat adapting to PrettyLitter start by filling the litter box with 50% of their old litter and 50% PrettyLitter. Gradually your cat will become used to PrettyLitter and you can stop adding their old litter.
- ◄How much of Pretty Litter should I use to last a month?
PrettyLitter’s 4-lb bags last an entire month for a medium sized cat. Just pour the entire bag in to your freshly cleaned litter box. It is recommended to use at least 2 inches depth lining the litter tray. Fortunately, an insufficient amount of litter depth will not influence PrettyLitter’s functionality. Either way, it’s best for your cat to have at least 2 inches of depth which one bag of PrettyLitter will provide for a medium sized cat in a litter box fitting their size.
- ◄Will PrettyLitter work in my self cleaning automated litter box?
PrettyLitter works in most automated self-cleaning boxes. PrettyLitter's microgels have the texture of sand and is similar in texture to fine crystal litters. As long as your automated box can work with other crystal litters, PrettyLitter will work great in an automated self-cleaning litter box.
- ◄What if my cat is bigger than a medium sized cat?
If your cat is larger and you have a larger litter box as a result, then buy an extra bag of PrettyLitter and use just half of that bag along with the first bag. If you have a cat that loves to dig, that extra bag will get you to at least 3 inches of litter lining the surface of the tray.
- ◄What do I do with the waste?
PrettyLitter traps the urine and odor while releasing the moisture. The only waste you need to dispose of is solid excrement. When in contact with PrettyLitter, the humidity in excrement is immediately absorbed, which traps odors and dries up the feces making it easier to remove with a litter scoop. Just throw it away like you normally would.
- ◄How is it that PrettyLitter is so much lighter than most other kitty litters?
PrettyLitter’s patented technology traps odors and urine and has an absorption rate of 150%. What that means is PrettyLitter can be used over and over throughout a month to trap odors and liquid. That is why PrettyLitter avoids the need to be a clumping litter. Clumping Litter turns urine into larger hard clumps that need to be consistently thrown out. This requires more litter, making bags heavier and your need to replace litter more frequently. PrettyLitter only requires you to dispose of fecal waste so our non-clumping formula lasts an entire month at just 3-lbs a bag. Compare that to two trips to the market each month accumulating 20-lbs of litter. Pretty Litter saves you hassle and money.
- ◄How do I make sure I am using PrettyLitter correctly?
PrettyLitter is designed for very easy use. But to ensure that you have a full one-month supply without odors you need to remove feces frequently, using your scooper to remove any excess litter allowing it to fall back into the litter box. Once you’ve removed the waste just thoroughly mix the litter with your scooper.
Cats have a tendency of urinating in the same area of the litter box; therefore it is necessary to mix the litter so that it is not always the same granules that receive urine.
The yellow color of the crystals may cause you to think that they are no longer efficient but it’s not true. PrettyLitter crystals stay yellow because the pigments, ammonia and the odors are trapped but the humidity evaporates and the granule is functional again. Just use the litter like you normally would for a month by disposing of cat feces frequently and mixing the litter.
- ◄If the color change tracks outside the litter box, will color get on the floor?
PrettyLitter silica gels absorb and traps urine and changes color internally. If any litter makes its way outside the litter box the color is trapped inside the granules. There is no issue with color getting on anything.
- ◄Where is PrettyLitter made and what are its ingredients?
PrettyLitter is created, designed and shipped from California. PrettyLitter is manufactured from world's largest and best cat litter plant based in China from silica gel using carefully selected silica mineral sources. In addition, our manufacturing facility uses the highest quality controls and leaves a low carbon foot print. Silica gel is translucent, micro-pored structure, that is a raw material derived from silica, a naturally occurring mineral. The silica gels are additionally dried and screened, forming the macro-pored silica gel which is used as a highly efficient and clean absorbent. Our patented health indicators are distributed at an exact ratio within the silica gels to test for acidity, alkalinity, and blood levels. The health indicators are made from natural materials that use a reagent to create the color change if abnormalities are detected.
- ◄Do you have international shipping?
For international destinations, the price of shipping will depend on the country and be calculated at checkout.